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THE FIVE STEPS TO CONFLICT RESOLUTION

Navigating Conflict

Is there a correct way to handle conflict? What are the effects of poor conflict management? Conflict in the world might be inevitable, as people have different personalities, goals, and opinions.

Step 1: Identify the source of the conflict. The more information you have about the cause of the conflict, the more easily you can help to resolve it. To get the information you need, use a series of questions to identify the cause, like, “When did you feel upset?” “Do you see a relationship between that and this incident?” “How did this incident begin?”

Step 2: Look beyond the incident. Often, it is not the situation but the perspective on the situation that causes anger to fester and ultimately leads to a shouting match or other visible–and disruptive–evidence of a conflict.


The source of the conflict might even be a minor problem that occurred months before, but the level of stress has grown to the point where the two parties have begun attacking each other personally instead of addressing the real problem. In the calm of your office, you can get them to look beyond the triggering incident to see the real cause. Once again, probing questions will help, like, “What do you think happened here?” or “When do you think the problem between you first arose?”

Step 3: Request Solutions. After getting each party’s viewpoint on the conflict, the next step is to get each to identify how the situation could be changed. Again, question the parties to solicit their ideas: “How can you make things better between you?”

As Mediator, you have to be an active listener, aware of every verbal nuance, as well as a good reader of body language.
Just listen. You want to get the disputants to stop fighting and start cooperating, and that means steering the discussion away from finger pointing and toward ways of resolving the conflict.

Step 4: Identify solutions both disputants can support. You are listening for the most acceptable course of action. Point out the merits of various ideas, not only from each other’s perspective, but in terms of the benefits to the organization. (For instance, you might point to the need for greater cooperation and collaboration to effectively address the issues and departmental problems.)

Step 5: Agreement. The two parties to shake hands and agree to one of the alternatives identified in Step 4. Some mediators go as far as to write up a contract in which actions and time frames are specified. However, it might be sufficient to meet with the individuals and have them answer these questions: “What action plans will you both put in place to prevent conflicts from arising in the future?” and “What will you do if problems arise in the future?”

We hope these 5 Steps help you resolve the next conflict whether you are a mediator or its subject.

Knight

Véé Nelly is a self-motivated, creative author who writes to share his thoughts and experiences with the public. The mission of this website at https://knightvision.ink, is to inspire other aspiring authors to publish their writing. Genres that he is most interested in reading and writing include Horror, Crime, suspense, Thrillers, Sci-Fi, Fantasy, Eschatology, and spiritual novel. He loves a well-crafted book with twists and turns. At home, Véé Nelly is the oldest of four siblings, an uncle to three, and the father of three. As the son of a retired Army Veteran and a mother who played the role of both parents, he had a difficult childhood. Although he had been through more than most, he drew hope and optimism from his experiences and directed his feelings into writing to share with the world. Outside of reading and writing, Véé Nelly’s hobbies include playing sports, cooking, creating new dishes, deep-sea fishing, sculpting, and volunteering. With a wide range of hobbies and experiences, he is able to produce varying and unique characters with different backgrounds and lives. Some of Véé Nelly’s favorite authors include John Grisham, Anne Rice, Stephanie Meyer, Dean Koontz, Stephen King, James Patterson, and Mary Higgins Clark. Still, Nelly would say that the most significant influence in his writing comes from music rather than reading. Artists such as Joe, Room 112, Brian Mcknight, Jon B., Avant, Keith Sweat, and other R&B musicians from the 80s and 90s were his greatest inspiration. Véé Nelly has self-published two series: “Visions of Poetry” and “Visions of Truth.” The first series includes “Poetic Knight,” “Thorns and Roses,” “Midnight Rendezvous,” and the newly released collector’s edition, “Visions of Prosetry.” The Second series includes “Death Unto Life” and the collector’s edition “A King’s Fall.” Both of these series are available for purchase from our online bookstore. Véé Nelly has just released his new book, a suspense thriller titled “Dark Haze - The Island,” which is currently available. He plans to release a novel based on his life story within the near future called “Unburnt, Surviving My Enemies Flame.”