FREQUENTLY ASKED QUESTIONS
Greetings! Before we start answering some of your questions, you may find a wealth of information about our website, platform, and navigation by visiting: Knowledgebase Center. If you would like to become an affiliate with us and get paid, you may register here: Become an Affiliate. Any links highlighted in blue that are not clickable, please copy the link and paste it in your browser window where applicable to access the link.
Answering your questions are our priority. These FAQs applies to https://knightvision.ink, and KVI NETWORK CREATIONS and answers common questions you might have about us. For the purposes of these FAQs, unless otherwise noted, all references to KVI NETWORK CREATIONS include https://knightvision.ink and KVINC. The KVINC website is a Freelance Service, E-commerce, Blog, Bookstore site. By using the KVINC website, you consent to the data practices described in our policies and terms.
SECTION 1 - EXPEDITE COMMUNICATION
How do I expedite communication with the founder?
SECTION 2 - SHIPPING REFUNDS AND OTHER POLICIES
Where do I find information on the policies of KVI Network Creations?
SECTION 3 - ALTERNATIVE WAYS TO PAY FOR PRODUCTS AND SERVICES
What are the alternative ways to pay for my products and services?
The below address is our company banking info should customers need to pay using ACH. ACH payments, can take up to five business days. To pay via ACH, transfer funds using the following bank information:
Additional Payment Links:
SECTION 3.1 - QR CODES
When using the QR-Codes to pay for products or services via our website, all buyers must register for an account (optional) to optimize service and to keep track of your orders, shipment and refunds. When you purchase a product or service via our website, you check out and choose one of the above alternate payments (if you cannot use the PayPal Automated Quick Check out option). The confirmation will show that your order is either unpaid or pending. This is only so the system can confirm payment to the alternate payment gateways before shipping or delivering your order. You will immediately receive two emails with updates about your order purchase and status. When your payment has been confirmed you will be notified. Please be sure to check your spam folder in case you do not receive an email from us. This is also relevant to using our custom or alternative payment options other than standard check-out procedures on our store.
SECTION 4 - E-BOOK DELIVERIES
After purchasing an e-book, how do I receive my product?
After you purchase your e-book product using the standard check-out gateway shopping-cart, a link with your receipt will be attached and forwarded to the email address you provided to download your book. If you registered for an account with us, you will also be able to download your e-book by logging in. In the rare case you do not receive your product link. Please contact us immediately to inquire at KVI Support Center.
SECTION 4.1 - PRINT BOOK DELIVERIES
Currently, you can use the custom or alternative payment gateway to pre-order or purchase PRINT books from our website, although this is optional but preferred. As soon as payment is confirmed, we will immediately ship your order.
SECTION 5 - SHIPPING
SECTION 5.1- SHIPPING POLICY
This Shipping and Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Terms and Conditions. Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SECTION 5.2 - SHIPPING AND DELIVERY POLICY
SECTION 5.3 - FREE SHIPPING
SECTION 5.4 - INTERNATIONAL DELIVERIES
SECTION 5.5 - FLAT RATE SHIPPING
SECTION 5.6 - QUESTIONS ABOUT RETURNS
SECTION 5.7 - HOW CAN YOU CONTACT US ABOUT THIS POLICY?
SECTION 6.1 - PARTIAL REFUNDS
SECTION 6.2 - REFUNDS (if applicable)
SECTION 6.3 - LATE OR MISSING REFUNDS (if applicable)
SECTION 6.4 - SALE ITEMS (if applicable)
SECTION 6.5 - EXCHANGES (if applicable)
SECTION 6.6 - GIFTS
SECTION 6.7 - SHIPPING
SECTION 7.1 - TRANSACTION INFORMATION
SECTION 7.2 - EMAIL AND MARKETING (if applicable)
SECTION 7.3 - CONSENT
SECTION 7.4 - DISCLOSURE
SECTION 7.5 - ONLINE STORE
SECTION 7.6 - PAYMENT
SECTION 7.7 - THIRD-PARTY SERVICES
SECTION 7.8 - LINKS
SECTION 7.9 - SECURITY
SECTION 7.10 - DO NOT TRACK
SECTION 7.11 - AGE OF CONSENT
SECTION 7.13 - QUESTIONS AND CONTACT INFORMATION
SECTION 8.1 - ORDER ACCEPTANCE POLICY
SECTION 8.2 - CREDIT CARDS
SECTION 8.3 - MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS AND PERSONAL CHECKS
SECTION 8.4 - ORDER SHIPPING POLICY
SECTION 8.5 - OUT OF STOCK PRODUCTS
SECTION 8.6 - MULTIPLE PRODUCT ORDERS
SECTION 8.7 - TAXES
SECTION 8.8 - TYPOGRAPHICAL ERRORS
SECTION 8.9 - LINKS
SECTION 8.10 - COPYRIGHT AND TRADEMARK NOTICE
SECTION 8.11 - OTHER CONDITIONS
SECTION 9 - DISCOUNT SERVICES
Do you provide volunteer work or discounts?
Yes! On a case-by-case basis we occasionally will do work for free. We use our Donation Funds and Book Sales to help others in need who cannot afford it. If you have a unique issue, please submit your inquiry using our "Contact Us" form, and we will assess and get back to you.
SECTION 10 - APPOINTMENTS | SERVICES
What if I need a service to be completed at a specific time?
It is always a great idea to plan ahead of the deadline. Please contact us to schedule an appointment listing all details clearly, and when you would like the work to be completed by our freelancers. On some occasions we may not be able to guarantee your deadline due to previous commitments, but we will sure try to meet it to the best of our ability. If we cannot accept your appointment we will refer you to another affiliated person who is equipped to handle your needs.
SECTION 11 - ADDITIONAL PRODUCTS
Do you plan to sell other products above just books?
Yes! We will be linking paperback books soon to our category. We plan to add other products and services in the near future that are not limited to clothing, branded pens, mugs, t-shirts, greeting cards, music and more. If you are a seller, artist, or creator of arts and design, and you wish to add your product to our category, please submit your requests using the Contact Form on this website. Please note we have paperback books in stock. If you would love to oder a paperback copy version of the book in our library, please do so in our store.
SECTION 12 - BOOKS ON VARIOUS PLATFORMS
Why can't I find your books on popular websites such as Amazon, and other major platforms?
We are independent publishers, and a bit old-school. Most of our books are print-press and sold in person versus online. We are in the process of adding our books to popular platforms for your convenience, but for the best sales and up-to-date discounts, our platform is the place to be. We are also not big on social media as well. So, if it's difficult to find any history, or limited followers, this does not mean we are not authentic. We published a book called, "A King's Fall" that spoke about "Pride" versus "Social Media." If you read this book, you will have an idea why we limit using such platforms. Nevertheless, this does not mean we've abandoned social media.
SECTION 13 - KVI FREELANCER SERVICES
Can I trust the freelancers and their services?
Our Top Freelancers are screened and Hold 5-Star Ratings. We take our policies very seriously and the integrity of handling business. Each freelancer on our platform offering their services are bound to all our policies and terms and have been with us or affiliated with us for years. The founder has actually been a client to most of the freelancers and he trust the few that are currently on his platform.
To answer the question about "Trust". In this day and age when it comes to trusting someone over the virtual INTERNET, we all have had bad experiences, even me. This does not mean that we must label each person a con, or scam artist, moreover we must not prejudge a person based on the clothes they wear, the country or state they live in, the color of their skin, religion or other physical qualities. Love, Art, and Creativity is universal and unbias. Personally, I can vouch for the team I work with now. We must also remember that the freelancers have personal lives that they must attend to like family and personal matters, because they are human just like us. At KVI Network Creations, we pride ourselves on recognizing that the client and seller are one, and should be treated equally. This is because of the oldest rule in the book, "Respect". We must treat every person the same way we would want to be treated. In the rare case that you have an issue with the seller, please do not attempt to handle the situation yourself. Stop the transaction, preserving all transcripts, and forward all complaints to the founder immediately. If after an objective investigation, the trust has been breached between the two parties, we will gladly refund your money.
SECTION 14 - KVI NETWORK CREATIONS | PUBLISHING COMPANY
Are you a physical publishing company?
No we are not. We are only independent publishing assistants. We assist you with preparing your book and publishing your book virtually with any of the self-publishing platforms available online, and we conduct some marketing to get you started on your way. We specialize in all things listed on our flyers and ads. We do not consider ourselves experts or professionals. We are just humble and talented at what we do best. We have a flair for all type arts, and we love to help people for little or no money at all.
SECTION 15 - BAR-CODES
Can I purchase bar-codes for my book or product from your company?
Yes! Please contact us for more information on this process specific to your need.
SECTION 16 - PRINT PRESS
Does KVINC own a Print-Press?
For other products such as designs on fabric and clothing, yes. This feature will not be made available until we add clothing products to our online store. We are still in the process of adding additional products and features. As it relates to printing books. We currently rely on our affiliated partners to print our books. Like every company, we hope to expand in the future with our own print-press.
SECTION 17 - ONLINE COMPANY VS. PHYSICAL ESTABLISHMENT
Are you a physical business?
No. We work remotely and virtually. Basically we work from home. We do advise that you use our secondary business address PO BOX 8309 (PMB 1307) Cruz Bay St. John USVI 00831 C/o D. Donovan to handle all business needs located at the bottom of our website. Our address at *New: 140 Cross St. Central Falls, RI 02863 is a private residence, so we deliberately did not disclose the "suite, unit, or apartment number" for good cause to protect the privacy of our occupants and children. Only in special situations (if you contact us) we may disclose the "suite, unit, or apartment number" to complete certain transactions, pickups and deliveries.
SECTION 18 - NAVIGATING THE WEBSITE
How do I find additional help on how to navigate the website?
Visit our Help Center at the bottom of our page.
SECTION 19 - SERVICES PROVIDED
What Services do your provide?
Visit About Us to learn more.
SECTION 20 - KVI NETWORK CREATIONS ADMIN TEAM
Who are the faces of KVI Network Creations?
Visit About Us to learn more.
SECTION 21 - KVI NETWORK CREATIONS PRODUCT BAR-CODES
1. What are the Bar Codes on your products or books?
2. What is a Bar Code?
3. How do UPC/EAN Bar Codes Work?
SECTION 22 - KVI NETWORK CREATIONS COMPANY EMAILS
What are the company email addresses I can expect to receive email from?
You may also receive emails in the future from:
PLEASE BE SURE TO ADD OUR EMAILS TO YOUR SAFE LIST OR THEY MAY BE ROUTED TO YOUR SPAM FOLDER.
SECTION 23 - CONTACT KVI NETWORK CREATIONS BY TELEPHONE
Can I text You at +1 (401) 388-0016
Yes you can! Due to our busy schedule we may be unable to answer your voice calls, so feel free to text, or contact us using WhatsApp if you would like, or leave a voice mail message and we will get back to you as soon as possible.
SECTION 24 - DUPLICATE VERSIONS OF E-BOOKS
I see that you have multiple book covers with the same title i.e. "Visions of Prosetry and A King's Fall," what does this mean?
We apologize for any confusions. The Author Vee is a man of variety and diversity. He wanted to to showcase the talents of the designers and give readers a variety of different book covers to choose from. However, within the books mentioned, the format and manuscripts are the same regardless of what book cover you buy. If you're interested in either please use the search tab to pull up all versions of the book to choose your specific "Cover Edition". We understand that in today's age, it seems a contrast where people now judge books by the cover instead of what's inside.
SECTION 25 - VARIATIONS IN PRINT BOOKS
I received my book in the mail from your company, and it looks different than the picture, why?
Please note that each book you order from us is individually produced by our print production partners. In some cases, there may be minor differences across different prints of the same books and/or across books printed by our different printing partners, including, but not limited to, variations in color fidelity, photo resolution/contrast and binding. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered to be production defect and does not qualify for replacement.
SECTION 26 - GUARANTEES | OUR PUBLISHING SERVICES
If you help me create and publish my book, are there any guarantees that it will sell or make the top list?
There is an old saying, "Never Count the Chickens before they Hatch." No one can promise guarantees before the project is completed; no one can foretell the future. Our only guarantee is that we will do our very best to make sure your book is perfect in every way. We have unlimited revisions in our gigs. Also you, the Author will be responsible for your own marketing and advertising your books to help boost sales and exposure, although we provide some marketing and advertising.
SECTION 27 - ADVERTISING YOUR PRODUCTS WITH US
Can I advertise and sell my Products: Music, Clothes, Designs, Art, Books, Etc... on your platform?
How much is the cost to do so?
SECTION 28 - INVOICES
How do I pay for services? Do you have an "invoice"?
Yes! Our invoices will either come from Paypal.com, Stripe.com, Zoho.com, or Knightvision.ink. This will allow you to pay for service via the built in link. Our invoices will also have our company logo attached thereto. Invoices are optional however as we've implemented custom payment options that includes an entry field to enter the "Invoice Number" given to you. If you need an invoice please let your Seller know before checking out.
SECTION 29- RACE, COLOR, CULTURE, DENOMINATION
How do you feel about race, color, culture, movements, and location of people?
See above at SECTION 13 PARA II Coupled with that, the founder of this company is African American and West Indian Islander/Black. And I think I speak for him, that he is indeed color-blind. He is a firm believer of Equality?that All Lives "Should" Matter Regardless of Color, Culture, and Background. We all are created with a body, soul, spirit, and same color of blood. Now, if you were created as not having the above elements that make you human, please let us know immediately so we can seek you help. If you are a human being, we welcome you! We hold no discrimination whatsoever about the color of skin (clothes) you wear... We only care about the genuine love in your heart for each other; to encourage one another; to help one another as we do. "Can't We All Just Get Along; For Real This Time?"
SECTION 30 - ABOUT FOUNDER
Who is the Founder of KVI NETWORK CREATIONS?
How did you come up with the website URL name: "KnightVision.Ink"?
SECTION 31 - KVINC BOOK FORMATS AND SIZES
What type and sizes of books do you sell?
Although all sizes and formats are available, unless specified, your book will come in the standard color soft-cover version with laminate finish, trade book format. Unless specified, you will either receive a 6"X9" or 5.5"X8.5" size format book. Each paperback you purchase from our store comes with an e-book free copy version of that book. There are other formats as well that may be priced lower or higher. For instance: a black and white version of the same book will cost much lower to print versus premium high quality color formats and hardback covers. All our e-book typically comes in color PDF. Other formats like MOBI, EPUB, etc.. are based upon availability. Contact us to learn more.
SECTION 32 - QUESTIONS ABOUT PRODUCT BEFORE PURCHASE
Have a question about your product before buying?
No problem! Simply use the link on each product page and submit your question. A representative will respond with an answer as soon as possible.
SECTION 33 - MAKE AN OFFER | GET A QUOTE
Can I make an offer or negotiate the buying process of the products?
Of course! Like eBay.com you may submit the amount you are willing to pay and we can negotiate the price for you. You may do this on the item page by clicking on the product link.
SECTION 34 - LOCAL DELIVERY OPTIONS
What if I live locally in RI, 02863 Zip-code, can I pickup a version of your book minus the shipping cost?
Absolutely! SEE SECTION 17: ...*New: 140 Cross St. Central Falls, RI 02863 is a private residence, so we deliberately did not disclose the "suite, unit, or apartment number" for good cause, to protect the privacy of our occupants and children. Only in special situations (if you contact us) we may disclose the "suite, unit, or apartment number" to complete certain transactions, pickups and deliveries.
When you purchase one of our books, please indicate that you would love to pickup a copy in our local Zip-code in Rhode Island 02863. Your order will be adjusted to reflect no shipping cost. Additional information will be provided via email or in your registered account with us. Please note that since we are not a commercial address, agreement will be made in advance between the seller and customer on where they would meet to finalize the purchased product in a public setting. Same concept if you've ever purchased an item from a merchant via eBay.com who was in the same Zip-code. To make you feel safe we would gladly meet at a local law enforcement station, or a public restaurant or business to complete the transaction. In certain cases we may provide you with our private residence address.
SECTION 35 - BROKEN LINKS OR ERRORS
I ran into a link that is not working, what should I do?
We apologize for the inconvenience. Please kindly contact us if the link is not working, or has been unavailable for more than 8 Hours. We are working behind the scenes to clean up some of our links and codes as this website was developed brick-by-brick. In some cases the website might be down due to issues with the hosting company to no fault of our own. These things do happen from time-to-time. We thank you for your understanding and patience with us.
SECTION 36 - KVINC HOUSE RULES
RESPECT! RESPECT! RESPECT! ZERO-TOLERANCE ON DISRESPECT.
Like any apartment, property, home, club, or fraternity there will always be a list of rules 'House Rules.' Below is an unexhaustive list of violations we will not tolerate if you decide to be a member of our domain. This applies to customers and guests visiting our home as well. Anyone found to be guilty of such violations will be automatically banned, and if you are a paying member subscriber you will forfeit the remainder of your dues for the remainder of that subscription month (which ever comes first or applies). As artists and authors, regardless of genre, race, or color, we should respect one another; be one body working to make this world beautiful with our gifts and talents.
SECTION 36.2 - CONTENTS
"KEEP YOUR LANGUAGE CLEAN AND NOT OBSCENE"
We screen all contents published. We are a "Christian Based" platform. Although we respect the genre diversity in artistry, in respect to other members, customers, visitors of all ages, and 'Our Home,' should you choose to advertise or post content that "shocks the conscience" of any objective person, or is "highly questionable" it will be removed immediately. If you are an editor or administrator level member, you will have the discretion (if your content is questionable) to set posts or pages 'private' or that can be accessed by visitors, or customers through 'password.' We have set in place a private community forum specifically set up for members who wish to keep their content private. Please ask the admin for more info.
SECTION 36.3 - DISCRIMINATION AND BULLYING
WE ARE A CULTURE, RACE, AND RELIGION-NEUTRAL FREE ZONE
Under our roof, every member is entitled to their own opinion, belief and choice. We are not your creators, nor are we the judges of your soul. KVINC holds no bias and discrimination towards any race, nationality, culture, status, sex, color, employer, or preference. KVINC will not tolerate any degradation, bullying, theft, plagiarism, copyright infringements or any such acts by those who are members of our domain. Violators will be evicted after investigation determines you are guilty of such acts 'intentionally.'
SECTION 36.4 - TRANSPARENCY
Any works we receive for reviews will only receive an honest one. We will not accept bribes or any favors in exchange for goods or services.
SECTION 36.5 - COMMUNICATION BETWEEN SELLER AND CUSTOMER
IF YOU ARE A SELLER OR CUSTOMER, PLEASE BE ADVISED THAT ALL COMMUNICATION AND TRANSACTIONS NEED TO BE CONDUCTED WITHIN THE PARAMETERS OF THE WEBSITE ONLY. PLEASE USE THE "PAYMENT LINKS" AND "CHAT-LINKS" AVAILABLE TO UTILIZE COMMUNICATION AND PAYMENTS. NO EXCEPTIONS! THESE RULES ARE EXCLUSIVELY IN PLACE TO PROTECT SELLER AND CLIENT.
*After placing your order for gigs and services with our sellers,
SECTION 36.6 - ALIAS' AND PEN NAMES
After signing up or registering for an account or memberships, you may choose to use an "Alias or Pen name" for privacy purposes.
SECTION 36.7 - AGE REQUIREMENT
MUST BE 18 YEARS OR OLDER TO JOIN OUR DOMAIN. NO EXCEPTIONS!
SECTION 36.8 - WHERE TO REPORT
If you are a member, visitor, customer and would like to report a violation please contact the Founder directly at [email protected]; +1 401-388-0016. Write us at PO BOX 8309 (PMB 1307) Cruz Bay St. John United States Virgin Islands 00831. Attn: D. Donovan. We handle all complaints with discretion and confidentiality.
SECTION 37 - HOW TO FOLLOW US
SECTION 38 - CUSTOM PAYMENT OPTION
We will continue to update this information daily with more answers as well our website. Please be sure to check back or check our Blog for the latest information available. If you would like to leave any feedback please use the Feedback tab on our page located on the "right side and center" of our webpage, or use the contact form, or the "Inquiry" link in our menu section. We have made it all possible and easy for you to contact us using whatever medium you are comfortable with (See Messenger Widget at the bottom of our website). We hope this information helps you.
Please Note: We are updating this website virtually as much as we can to consolidate certain pages and links. Should a link becomes unavailable please don't be alarmed. We are working behind the scenes. If the link is broken for more than 3-4 hours please feel free to let us know.
The KVINC Team
KVI NETWORK CREATIONS
PO BOX 8309 (PMB 1307)
CRUZ BAY ST. JOHN
UNITED STATES VIRGIN ISLANDS
Last Update: 4/25/2022